Frequently Asked Questions
Frequently Asked Questions from Dermame Customers
- Do Derma me offer COD – Cash on Delivery Services? Ans: Yes, we have COD services all over United Arab Emirates, Also have online payment gateway Paytab with Credit or Master cards.
- How long to Deliver an order in UAE? Ans: We promise delivery within 2 working days within UAE with Courier Wing.ae.
- Do you Deliver to KSA? Ans: Yes we do deliver to KSA by SMSA Courier Service
- Where all Dermame.com deliver the orders to the customers? Ans: We server mainly in KSA and UAE.
- How much is the delivery charge for KSA and UAE? Ans: Delivery charge for KSA is 50.00 AED and for UAE is 16.00 AED. for all orders less than 1000.00 AED excluded with TAX. For KSA and UAE there is 50 % VAT to the total amount of shipment.
- How to return the damaged products received?Ans: Report to [email protected] about the products damanged reception within 5 hrs of recept and can be returned and refunded after reviewing by the team.
- How to get the product information ?Ans: To knw about the product use and details which not explicitily mentioned in the website, you can contact us at our customer support number: +97156-413-0322
- How to register Dermame? Ans: Please follow these simple steps to register.
- Click ‘CREATE AN ACCOUNT’
- Enter your personal information and re-enter your password
- Click ‘SUBMIT’
- After registering on the website you are free to place an order.
How to place order?
Here are the instructions for placing an order:
- Login into your account using the ‘LOG IN’, enter your email address and password, and then click ‘LOGIN’.
- Please select the category or desired product to be purchased.
- Select your desired quantity and click ‘ADD TO CART’.
- Now you can either click ‘CONTINUE’ to add more items to your cart, or review your current order by clicking ‘Shopping cart & Continue’.
- To finalize your order, click ‘PROCEED TO CHECKOUT’. This will take you to the checkout page.
- Enter your billing and shipping information whether COD.
- Select your desired payment method.
- Please ensure all details are correct. Then click ‘PLACE ORDER’. You will receive a confirmation email that your order has been successfully placed.